Frequently Asked Questions

twoloox GmbH is the new owner and developer of the Pandoras Box product line, including media servers, Widget Designer, AirScan, and related accessories. twoloox is led by a team with deep experience in the industry and a passion for quality, innovation, and service.
Christie Digital Systems Germany GmbH sold the Pandoras Box product line to focus on its core strengths. The transition allows twoloox, with its experienced founders, to continue developing and supporting the award-winning Pandoras Box solutions.
Yes. twoloox is essentially 'Coolux 2.0,' continuing the legacy of innovation and excellence.

Yes. All products remain available through your existing partners, Christie, or directly from twoloox. Effective immediately, you can also request a direct partnership with twoloox by contacting info@twoloox.de.
Yes, twoloox will continue manufacturing and supplying all current hardware and software products.
Existing purchase orders with Christie will be honored. twoloox will maintain the current EUR price list for now but may introduce new pricing or programs in the future. For the latest price list, contact sales@twoloox.de.
For offers already placed with end customers, where currency fluctuations lead to significant cuts, we will find a solution. Please contact sales@twoloox.de by November 30, 2025, at the latest.
A list of distributors and partners is available on our website under the 'Partners' section. You can also contact our sales team for more information.

Yes. twoloox will provide service, technical assistance, and warranty support for all current Pandoras Box products.
twoloox will manage all warranty claims and inquiries. No action is required from you.
Christie will continue to support all existing service contracts for Pandoras Box software and hardware.
Contact twoloox at support@twoloox.de or via the support hotline: +49 221 4600 765 2.
No, all valid warranty claims will be handled by twoloox, just as Christie did before.

All current materials are available on the Christie website until they are transitioned to the twoloox website. A new training concept will be released in February 2026, including schedules and partner-led sessions. Individual training can be requested from twoloox or its partners starting October 15, 2025.
Subscribe to our newsletter via the twoloox homepage (from October 15, 2025) or join our community on Facebook and Discord.

If your partner continues their partnership with twoloox or Christie, your sales contact remains the same. For new or first-time partnerships, contact the twoloox sales team at +49 221 4600 765 0 or info@twoloox.de.
Contact our Chief Sales Officer, Andre Maier, at +49 221 4600 765 42 or andre.maier@twoloox.de.

Details to be announced on the twoloox website.
Contact support@twoloox.de with your suggestions or bug reports.
We welcome documentation with images and text. Please share your projects via social media or email andre.maier@twoloox.de with images, disclaimers, and copyrights for possible publication on our homepage.
Join us on Facebook, Discord, or subscribe to our newsletter.

As part of the sale, transaction and contact data were transferred to twoloox. If you wish to have your data removed, email support@twoloox.de with 'Remove from database' in the subject line and include your full name and email addresses used with Christie.

Yes, an RMA number is required to send in a defective device.
Please email to support@twoloox.de and provide a concise description of the issue. Our support team will evaluate whether sending in your device is necessary and will provide you with an RMA number if applicable.
The return address will be provided with the RMA number.
Usually it’s the customer paying to send in, twoloox to pay for the return. Exceptions are subject to the issue of the returned item and if it’s a warranty case. Returns postage unpaid will not be accepted.